Returns & Exchanges

Change Submitted Orders

If you need to change an order you have already placed, please contact an Isle of Dogs Customer Representative at 1-888-687-4872 or email us at customerservice@iodogs.com and select the subject "My Order" and topic "Can I Change My Order?". To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact an Isle of Dogs Customer Representative at 1-888-687-4872 or email us at customerservice@iodogs.com . To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges

Should you ever buy anything from us that is not pleasing to you, you may return any of our products within 30 days, to the original point of purchase, for a full 100% money-back guarantee. Customers who purchase products from Isle of Dogs website may return them by mail. Please call 1-888-687-4872 for more details. Isle of Dogs products purchased at dog shows or other professional events, please call 1-888-687-4872 for further assistance. For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Isle of Dogs products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you should need further information regarding the return of any Isle of Dogs products, please do not hesitate to call us at 1-888-687-4872 and it would be our pleasure to assist you however we could.